CobaltAutomation Services
The problem Why enquiries go missing

You're not losing jobs on price. You're losing them on silence.

Everybody in your trade is roughly the same price. The one who gets the job is the one who replied while the customer still cared.

Find out what it's costing youTen questions, about two minutes.
16:52NThe next nameonlineMy gutter's come off,can anyone look?Can do Thursdayat 10:30?Perfect, see you thenJOB GONE · 16:52Tuesday18:07Phone16:41Missed call07700 900 461Phone16:44Missed call07700 900 461No voicemail. Nothing else.
Tuesday18:07Phone16:41Missed call07700 900 461Phone16:44Missed call07700 900 461No voicemail
Count them Every way in

Nobody has one front door any more.

Five or six ways to reach you, and every one of them leaks in its own way, at its own time of day.

The phone07700 900 46110:1407700 900 11813:0207700 900 73315:47LEAKS 8AM TO 6PMWhatsAppEEmma08:12Can you look at our fence?Read. No reply.LEAKS IN TRANSITThe website formNew website enquiryTueUnread since Tuesday eveningLEAKS QUIETLY, FOR DAYSFacebookFacebook page · 2 new messagesAlerts go to: an old phoneLEAKS TO SOMEBODY ELSEThe email on the vanInbox47Last opened Sunday, 21:30LEAKS ALL WEEKSomebody walking inrang re boiler07700 900 5(smudged)LEAKS ON PAPER

None of that is a discipline problem. It's what happens when six channels arrive at one person who is also doing the work.

I agreed a pharmaceutical pickup. Then a forty-eight hour emergency landed and I forgot it completely. Rang them, messaged them. Never heard from them again.

Leon Smith, twenty-five years of running businesses. That one wasn't a bad decision or a bad price. It was one thing, on one day, that never got written down.

16:41 What happens next

It doesn't feel like losing work. It feels like a busy week.

Unknown number07700 900 461You're up a ladder16:41 THE PHONE GOES
16:41. Your phone goes. You're up a ladder with both hands full.
roofer near meYour businessNo answer, no voicemailThe next nameCalling...Another roofer16:44 THEY MOVE ON
16:44. No answer. They ring the next name on their list.
The next nameCan do Thursdayat 10:30?Perfect, see you then16:52 SOMEBODY ANSWERS
16:52. Somebody answers, sounding like they want the work. Booked.
18:07Phone16:41Missed call07700 900 461Nothing else18:07 YOU LOOK
18:07. You pick your phone up. The job is already promised.

You don't need more enquiries. The ones you already get are being decided while you're up a ladder.

You can have a rough figure for your own business in about two minutes.

Ten questions, and the arithmetic is done in front of you with your numbers, not ours.

Find out what it's costing you Ten questions, about two minutes. No email needed to see your result.
Or ring 07401 200177 and ask it yourself.