Guides
How long does a customer wait to hear back from you?
Plain write-ups of the things that quietly lose small firms work. No gated downloads, no sign-up, nothing you have to give an email address for. If a guide is useful on its own, that is the point of it.
Why website enquiries get missed
Almost nobody misses an enquiry on purpose, and almost nobody knows how many they missed last month. Here is the route a message takes through a small business, and the six places it usually falls out, with something you can check on each one this week.
Getting quotes out before the customer rings somebody else
The quote you have not written is not a paperwork problem. It is a job you have already half lost. What actually holds a quote up, and how to get the first useful answer out the same day without pricing it wrong.
What a website assistant can and cannot do
A straight account of where these things genuinely help, where they make matters worse, and the four rules that decide which of the two you end up with. Written by somebody who has one running on this page.
More are being written. They go up when they are finished and worth reading, rather than on a schedule, and there are no empty pages sitting here waiting to be filled in.
Or find out what it is costing you.
The check is ten questions, about two minutes, and it gives you a figure built out of your own numbers rather than ours. Nothing gets sent anywhere, and if the answer comes back small it will tell you that.